Part of running a successful Shopify store is great customer service. As your store grows, there may be times when some customers are not satisfied with the products they received. When you have unhappy customers, it is important to understand where their expectations were not met, and keep some principles in mind to manage and create a great customer experience.
In this post, we look at five tips about customer service that can help you impress an unhappy customer, to hopefully turn them into advocates. Read More…