Pros and Cons of Offering Phone Service

Shopify store

Customer support is an important part of building your Shopify store. Since customers cannot touch-or-feel your products before they purchase, or talk to a physical salesperson, most online stores provide a contact form for customers to get in touch with questions. You can take this support to another level by including a phone service for your store.

Before you start offering phone customer service, there are a number of things to keep in mind to ensure that it helps your store, rather than detracts from it. In this post, we look at the pros and cons of offering customer service via phone for your Shopify store, as well as some services and apps you can use to get started. Read More…