It’s time for us to reflect on our customer service performance for November, and we share our support metrics to be as transparent as possible about our support system and service. We made improvements in October, and our goal was continue making progress on ticket response times and replies within 12 hours in November.
We didn’t meet our goals this month, but we’re not as disappointed about missing this month. November saw a Read More…
Hello everyone! We’ve got a quick announcement for you on today’s downtime.
Our DNS provider, DNSimple, experienced a massive denial-of-service attack today, which caused their site and services to go down for several hours. As a result, while our site and apps were operational, DNS services failed and Read More…
Now that all of our apps have been brought to the same site, we want to let our customers know a bit about how ShopStorm app support and access will work.
The biggest change is that we didn’t previously have a site dedicated solely to our Shopify apps. Our rebrand has solved that issue, and give our customers a centralized location Read More…
Hello, world! Thanks for visiting us at ShopStorm. We’d like to tell you a little bit more about us.
ShopStorm is dedicated to ensuring that our apps help you to sell via Shopify, not hamper your ability to do so. We’ve all had experiences where we used a product and had questions about it or some bugs needed to be fixed, and there was no where to turn – the developer didn’t respond, paying someone else to help was too expensive, your site blew up into a million tiny pieces, etc.
Our guarantee is that will never happen while using one of our products. Read More…