Customer Happiness ? February 2017

Published at March 8, 2017April 6, 2017 In Category Happiness Report Tags: Support Leave a comment

Heya! This is our monthly customer service team performance metric review for February of 2017. We’re committed to providing awesome service to our valued merchants, and our happiness reports give us a way to continuously?evaluate our performance and to share our goals publicly each month.

For February, our goal was to improve the percentage of replies within 12hrs, and our average time to first reply so that our merchants are getting timely responses as often as possible. Here’s how February?compared to our January report:
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Customer Happiness ? January 2017

Published at February 9, 2017April 5, 2017 In Category Announcements, Happiness Report Tags: About ShopStorm, Support Leave a comment

Hi there! It’s time, once again, to take a look at our customer service team’s performance metrics for the past month (January of 2017). We’re committed to providing awesome service to our valued merchants, and our happiness reports give us a way to continuously?evaluate our performance and to share our goals publicly each month.

For January, our focus was on improving our time to first reply and our average response times. Here’s how January?compared to our December report:
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Customer Happiness ? December 2016

Published at January 5, 2017July 19, 2019 In Category Announcements, Happiness Report Tags: About ShopStorm, Support Leave a comment

Happy New Year! Today we’re taking a look back at our customer service team’s performance metrics for December of 2016. Our happiness reports give us a way to continuously?evaluate our performance and to share our goals publicly each month.

For December, our focus was on improving our?average response times and our goal of improving the percentage of those responses that come within 12hrs. Here’s how December?compared to our November?report:
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Customer Happiness – November 2016

Published at December 6, 2016July 19, 2019 In Category Happiness Report Tags: About ShopStorm, Support Leave a comment

Hello! Today we’re taking a look at our customer service team’s performance metrics for November. Our happiness reports give us a way to continuously?evaluate our performance and to share our goals publicly each month.

In November, our goal was?to improve our?average response times while maintaining our 100% happiness rating. Here’s how November?compared to our October?report: Read More…

Customer Happiness – October 2016

Published at November 9, 2016July 19, 2019 In Category Happiness Report Tags: About ShopStorm, Support Leave a comment

Today we’re taking a look at our customer service team’s performance metrics for October. Our happiness reports give us a way to continuously?evaluate our performance and to share our goals publicly each month.

In October, our goal was?to bring?happiness ratings back up to 100% and maintain our?average response times. Here’s how October?compared to our September report: Read More…

Customer Happiness – September 2016

Published at October 4, 2016July 19, 2019 In Category Happiness Report Tags: About ShopStorm, Support Leave a comment

Hello! This post breaks down?our?customer service team’s performance metrics for September. Our happiness reports give us a way to constantly evaluate our performance and to share our goals publicly each month.

For September, our goal was?to maintain our happiness ratings, and continue to decrease our response times. Here’s how September?compared to?August: Read More…

Customer Happiness – August 2016

Published at September 7, 2016November 21, 2016 In Category Happiness Report Tags: About ShopStorm, Support Leave a comment

Hey there! Today we’re taking a look at our?customer service team’s performance metrics for August. Our happiness reports give us a way to constantly evaluate our performance and to share our goals publicly each month.

For August, our goal was?to bring?happiness ratings back up to 100% and ensure our average response times were within 12 hours. Here’s how August?compared to?our July report: Read More…

Customer Happiness – July 2016

Published at August 9, 2016July 19, 2019 In Category Happiness Report Tags: About ShopStorm, Support 1 Comment

Howdy! Today we’re breaking down our customer service team’s performance metrics for July. Our happiness reports give us a way to constantly evaluate our performance and to share our goals publicly each month.

In July, our goal was?to bring?happiness ratings back up to 100% and?improve our average response times. Here’s how July?compared to our our June report: Read More…