Customer Happiness – January 2017

Hi there! It’s time, once again, to take a look at our customer service team’s performance metrics for the past month (January of 2017). We’re committed to providing awesome service to our valued merchants, and our happiness reports give us a way to continuously evaluate our performance and to share our goals publicly each month.

For January, our focus was on improving our time to first reply and our average response times. Here’s how January compared to our December report:
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Customer Happiness – December 2016

Happy New Year! Today we’re taking a look back at our customer service team’s performance metrics for December of 2016. Our happiness reports give us a way to continuously evaluate our performance and to share our goals publicly each month.

For December, our focus was on improving our average response times and our goal of improving the percentage of those responses that come within 12hrs. Here’s how December compared to our November report:
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Customer Happiness – November 2016

happiness report

Hello! Today we’re taking a look at our customer service team’s performance metrics for November. Our happiness reports give us a way to continuously evaluate our performance and to share our goals publicly each month.

In November, our goal was to improve our average response times while maintaining our 100% happiness rating. Here’s how November compared to our October report: Read More…

Customer Happiness – October 2016

happiness report

Today we’re taking a look at our customer service team’s performance metrics for October. Our happiness reports give us a way to continuously evaluate our performance and to share our goals publicly each month.

In October, our goal was to bring happiness ratings back up to 100% and maintain our average response times. Here’s how October compared to our September report: Read More…

Customer Happiness – September 2016

happiness report

Hello! This post breaks down our customer service team’s performance metrics for September. Our happiness reports give us a way to constantly evaluate our performance and to share our goals publicly each month.

For September, our goal was to maintain our happiness ratings, and continue to decrease our response times. Here’s how September compared to August: Read More…

Customer Happiness – August 2016

happiness report

Hey there! Today we’re taking a look at our customer service team’s performance metrics for August. Our happiness reports give us a way to constantly evaluate our performance and to share our goals publicly each month.

For August, our goal was to bring happiness ratings back up to 100% and ensure our average response times were within 12 hours. Here’s how August compared to our July report: Read More…

Customer Happiness – July 2016

happiness report

Howdy! Today we’re breaking down our customer service team’s performance metrics for July. Our happiness reports give us a way to constantly evaluate our performance and to share our goals publicly each month.

In July, our goal was to bring happiness ratings back up to 100% and improve our average response times. Here’s how July compared to our our June report: Read More…