Today, we’re?breaking down our customer service team?s performance metrics for June. Our?happiness reports give us a way to constantly evaluate our performance and to share our goals publicly each month.
Howdy! Today we’re breaking down our customer service team’s performance metrics for May. Our happiness reports give us a way to constantly evaluate our performance and to share our goals publicly for each month.
In May, we looked to improve happiness ratings while maintaining our previous decreases in average response times. We also wanted to increase replies within 12 hours. Here’s how May Read More…
Our happiness reports let everyone get a look at how our customer service performs in a given month, and today we’ll be looking at March’s metrics.
Our goals for the month were to increase happiness and satisfaction ratings, along with maintaining average response times. While we met the goal for satisfaction ratings, we weren’t able to meet our goals for response times.
2016 is moving right along smile Time for another look into our customer service team for February! Our happiness reports let everyone get some insight into how our customer service performs in a given month with respect to average response times and customer satisfaction.
In February, we wanted to work towards maintaining happiness ratings while reducing average response times. We knew this would be a tall Read More…
Time for our first happiness report of 2016! Our happiness reports let everyone publicly keep tabs on how our customer service performs in terms of conversations answered, happiness ratings, and average response times.
In January, we wanted to work towards decreased average response times while maintaining happiness ratings. We are Read More…
It’s time for our November customer service review! Our happiness reports give you some insight into how our customer service help desk performs each month, along with expected response times and replies resolution.