Another month, time for another happiness report. Hope y’all enjoyed your Halloween!
Our series of happiness reports prompts us to take a look into our customer service team’s performance each month, and also lets us share these publicly to be accountable for how we’re doing. Today we’re taking a look at October’s stats.
Our October goals included Read More…
New month, new support stats review!
Our happiness reports enable us to take a look at our customer service team’s progress from the previous month, and we publish them publicly so that our merchants can see how we’re doing, and so that we can set goals for the next month. Today we’re looking at September’s memtrics.
In September, Read More…
Beginning of the month = reviewing our previous month’s support stats smile
Our happiness reports enable us to take a look at our customer service team’s progress from the previous month, and today we’re going to examine our support team’s metrics for August.
We make these public so Read More…
Another month, another analysis of our customer service metrics smile
Each month we take a look at our customer service team’s progress, so we’re going to examine our support team’s metrics for July.
Our happiness reports are public so Read More…
I hope our friends in the U.S. enjoyed the holiday weekend, and Happy Independence Day smile . As always, a new month means a look at our customer service team’s progress, so we’re going to examine our support team’s metrics for June.
Our happiness reports are public so that Read More…
New month, new look at our support team’s statistics!
Today we’re taking a look at our support team’s metrics for May. If you’ve not read our happiness reports yet, we share them publicly to be Read More…
Finally, spring is here! Those of us in the northern hemisphere are pretty pumped, and sometimes answering your emails on a laptop outside to celebrate smile .
Today we’re taking a look at our support team’s metrics for April. If you’ve not read our happiness reports yet, we share them publicly to be Read More…
We’re reflecting today on our support team’s metrics for March, and we share them with you to be up-front and transparent about how our team and customer service system works. Our goals from February were: (1) maintain our satisfaction ratings, (2) decrease time to first reply, and (3) increase replies in the first 12 hours.
We hit Read More…