We’re reflecting today on our support team’s metrics for February, and we share them with you to be up-front and transparent about how our team and customer service system works. Our goals from January were: (1) continue to decrease average response times, and (2) maintain our standards for customer happiness ratings.
We managed to Read More…
We’re reflecting today on our support team’s metrics for January, and we share them with you to be up-front and transparent about how our team and customer service system works. Our goals from December were to decrease our average response time and increase replies within 12 hours.
While it may have Read More…
We’re reflecting today on our support team’s metrics for December, and we share them with you to be up-front and transparent about how our team and customer service system works. As December is always a tough time with the holiday season and many team members taking vacation time with family and friends, we knew that meeting our response time goals would be difficult.
We were able to keep our metrics consistent with November, but we Read More…
It’s time for us to reflect on our customer service performance for November, and we share our support metrics to be as transparent as possible about our support system and service. We made improvements in October, and our goal was continue making progress on ticket response times and replies within 12 hours in November.
We didn’t meet our goals this month, but we’re not as disappointed about missing this month. November saw a Read More…
The beginning of a new months means it’s time for us to reflect again on our performance for the previous month. September was a rough month for our support team due to an office relocation, so we were keen to get back into the game and improve our support metrics for October.
Our goals from September were to reduce our ticket handle times and to increase the number of replies that are sent within 12 hours. We’ve met both this month, and will continue Read More…
Hey there! We’ve got our support metrics for the month of September geared up to share smile . We stumbled a bit in our goals this month, but we’re pretty sure we know why and can fix this in the coming months.
While our apps probably didn’t look much different this month, our development team was hard at work building on some performance enhancements Read More…
Hello, ShopStorm fans! It’s time to share our support metrics for August. We’ve made some improvements but had slight setbacks in some other areas, so we’ve got updated statistics and goals below.
Our core development team has been hard at work on some exciting stuff, so Read More…
Hey all! It’s time to share our support desk analytics from July. So far, we’ve really liked sharing this data with everyone over the past few months so that not only can you get some insight into how our support staff is doing, but it also makes sure we set goals and hold ourselves accountable.
We really take pride in delivering some of the best support possible for our apps, and our support staff knocked this month out of the park! We were able to meet all of our support goals from last month, and Read More…