October 2016 App of the Month: Reduce Checkout Fraud

Many challenges arise as your online business grows. One of them is dealing with fraudulent transactions. This is when a fraudulent credit card is used at checkout. This can cause a lot of havoc by disrupting your inventory numbers, automated shipping, causing chargebacks, etc. However, Shopify store owners have a free way to start reducing fraudulent transactions on their store.

In this post, we take a look at online fraud statistics and do a quick walkthrough of the Fraud Filter app by Shopify. Read More…

Use an FAQ Page on Shopify to Quickly Answer Questions

faq page on shopify

An FAQ page on Shopify can be a useful addition to your store as it can serve a number of purposes. As your store grows, there may be questions that are not addressed in your sales copy or products’ description. Instead of leaving these questions unanswered until customers hear back from your support team (which may just be you in the beginning), add an FAQ page to address commonly asked questions.

In this post, we’ll take a look at how an FAQ page improves customer experience, tips for building one, and Shopify apps that can help. Read More…

Customer Happiness – September 2016

happiness report

Hello! This post breaks down our customer service team’s performance metrics for September. Our happiness reports give us a way to constantly evaluate our performance and to share our goals publicly each month.

For September, our goal was to maintain our happiness ratings, and continue to decrease our response times. Here’s how September compared to August: Read More…

September 2016 App of the Month: Get Product Reviews Through Emails

In the past, we’ve written about how to encourage customers to give reviews for your products. Shopify makes it easy to showcase and manage product reviews through their free Product Reviews app.

In this month’s featured app, we take a look at how you can build upon the Product Reviews app to actively and automatically seek reviews from existing customers. Read More…

September 2016 Edition: Top Free Shopify Apps

Best Free Shopify apps

Time for another edition of our quarterly list of top free Shopify apps. In this post, we take a look at an app that lets you display different currencies, a URL shortener that helps you track sales, and deliver documents as PDFs to customers within emails.

These apps are free to use, or have a premium versions available with more features. Read More…

Tips to Manage Social Media for your Shopify Store

There is a lot that goes into building your brand and increasing sales on your Shopify store. Part of the marketing effort is usually spent to manage social media profiles as this can help build and foster a community of your audience. This can be a lucrative driver of traffic and sales – as was the case for Trendy Treehouse using Instagram.

However, social can start taking up more time and energy as there can quickly be a lot of things to track. Here are five tips to help you better manage your social media profiles with some helpful tools to schedule and automate posts. Read More…

Customer Happiness – August 2016

happiness report

Hey there! Today we’re taking a look at our customer service team’s performance metrics for August. Our happiness reports give us a way to constantly evaluate our performance and to share our goals publicly each month.

For August, our goal was to bring happiness ratings back up to 100% and ensure our average response times were within 12 hours. Here’s how August compared to our July report: Read More…

How to Sell Internationally with Shopify

international selling

eCommerce sales are growing globally as more people have access to faster technology and better commerce infrastructure, and as the middle class rises. Given this growth, it is important to sell internationally on Shopify as this can open your store to new markets and increase your revenues.

According to eMarketer, eCommerce sales continue to grow globally and will reach $1.9 trillion in 2016. Read More…