Customer Happiness ? January 2017

Hi there! It’s time, once again, to take a look at our customer service team’s performance metrics for the past month (January of 2017). We’re committed to providing awesome service to our valued merchants, and our happiness reports give us a way to continuously?evaluate our performance and to share our goals publicly each month.

For January, our focus was on improving our time to first reply and our average response times. Here’s how January?compared to our December report:
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Sell Time Bookings and Appointments Using Shopify

time bookings featured image

In this post, we take a look at how you can sell time bookings and appointments through Shopify. This means that customers can pick a time and/or date in a calendar, and pay via Shopify’s checkout to complete their registration for the appointment. Shopify has a number of apps that can help enable calendar bookings or date pickers so that registrations can be completed on your store, rather than using or going to a third-party calendar provider. Read More…

Customer Happiness ? December 2016

Happy New Year! Today we’re taking a look back at our customer service team’s performance metrics for December of 2016. Our happiness reports give us a way to continuously?evaluate our performance and to share our goals publicly each month.

For December, our focus was on improving our?average response times and our goal of improving the percentage of those responses that come within 12hrs. Here’s how December?compared to our November?report:
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Create and Sell Online Courses via Shopify

Online learning has been growing in popularity over the last few years. The barriers to set up online courses have been reducing where it is no longer large organizations or institutions who are able to create these courses.

Online learning allows providers to share their knowledge at a low cost, and allows learners access to this low-cost learning from anywhere and at any time. In this post, we’ll take a look at a couple of ways you can use Shopify to sell online courses. Read More…

3 Email Marketing Tips for Shopify Stores

Email marketing plays an important role in a brand’s growth. A majority of people still prefer emails for commercial communication, and 81% of US online shoppers are more likely to make additional purchases due to receiving emails. In this post, we go over 3 email marketing tips for your Shopify store that you can quickly implement and start connecting with your customers.

We’ll take a look at how you can get email subscribers, automate emails, and create some simple campaigns. Read More…

Customer Happiness – November 2016

happiness report

Hello! Today we’re taking a look at our customer service team’s performance metrics for November. Our happiness reports give us a way to continuously?evaluate our performance and to share our goals publicly each month.

In November, our goal was?to improve our?average response times while maintaining our 100% happiness rating. Here’s how November?compared to our October?report: Read More…

Customer Happiness – October 2016

happiness report

Today we’re taking a look at our customer service team’s performance metrics for October. Our happiness reports give us a way to continuously?evaluate our performance and to share our goals publicly each month.

In October, our goal was?to bring?happiness ratings back up to 100% and maintain our?average response times. Here’s how October?compared to our September report: Read More…

November App of the Month: Shopify Products on Facebook Messenger

Facebook Messenger is one of the most popular chat applications in the world. According to a report by Statista, the app had roughly 1 billion monthly active users as of July 2016. This makes Messenger an ideal platform for social selling through Shopify.

In this post, we’ll take a look at how you can use the Messenger app by Shopify to sell products directly through Facebook Messenger, and enable store chats and notifications within the messaging app. Read More…