We’re reflecting today on our support team’s metrics for March, and we share them with you to be up-front and transparent about how our team and customer service system works. Our goals from February were: (1) maintain our satisfaction ratings, (2) decrease time to first reply, and (3) increase replies in the first 12 hours.
We hit Read More…
This post is a bit overdue, and it’s my fault for messing up my own scheduling uneasy . We were so excited to bring a new team member on board and the work that he’s doing that we forgot to share him with all of you!
We’re very pleased that Jory Hatton has joined the ShopStorm team as a senior app engineer. Jory Read More…
We’re reflecting today on our support team’s metrics for February, and we share them with you to be up-front and transparent about how our team and customer service system works. Our goals from January were: (1) continue to decrease average response times, and (2) maintain our standards for customer happiness ratings.
We managed to Read More…
We’re excited to share that we’ve acquired a new app that we’ll be bringing back to Shopify very soon: Jilt abandoned cart app.
Jilt makes a great addition to our existing portfolio of apps, and we’re currently giving it the full ShopStorm treatment (code audit, patching issues, testing, etc) before release. Read More…
We’re reflecting today on our support team’s metrics for January, and we share them with you to be up-front and transparent about how our team and customer service system works. Our goals from December were to decrease our average response time and increase replies within 12 hours.
While it may have Read More…
Happy New Year all! With every new year, we reflect on our business and set our goals for the next year. 2014 was an exciting year for our team, and we’d like to share some of the highlights with you, as well as our plans for this year.
At the beginning of this year, we didn’t have one, united brand that supported our apps. We’ve owned Product Customizer and BlogFeeder since September 2013 when Read More…
We’re reflecting today on our support team’s metrics for December, and we share them with you to be up-front and transparent about how our team and customer service system works. As December is always a tough time with the holiday season and many team members taking vacation time with family and friends, we knew that meeting our response time goals would be difficult.
We were able to keep our metrics consistent with November, but we Read More…
Looking for new apps for your Shopify store? We wanted to fill you in on a fantastic resource that was just released.
Shopify Masters runs a great podcast geared towards helping you make your Shopify store run more effectively, and they also post helpful guides for store owners. The newly released Shopify App Guide is Read More…