Supercharging your Shopify Receipts: Receiptful

Receiptful Shopify receipt emails

As you’re all winding down with the 2014 holiday season, we hope you’re all looking forward to some much deserved downtime! However, we know a lot of you are considering ways to ensure that your Q1 revenues for 2015 don’t take the typical after-holiday dive. There are lots of strategies to use to boost your January sales (here are 7 tips from KISSmetrics), and we wanted to fill you in on a new app that can help drive conversions for your store to avoid the after-Christmas sales dip.

You can even use it for free. Read More…

Customer Happiness – November 2014

happiness report

It’s time for us to reflect on our customer service performance for November, and we share our support metrics to be as transparent as possible about our support system and service. We made improvements in October, and our goal was continue making progress on ticket response times and replies within 12 hours in November.

We didn’t meet our goals this month, but we’re not as disappointed about missing this month. November saw a Read More…

Improve your Shopify Pinterest Strategy

Shopify Pinterest

Social media marketing is a great way to raise brand awareness, but it’s typically not known for having a great conversion rate – especially when compared to search or email traffic.

However, that doesn’t mean that you should give up on optimizing your social media channels for selling! One of the best ways to do so is by driving traffic via Pinterest.

Yep, Pinterest. Not Facebook. While Facebook does generate significant Read More…

ShopStorm Case Study: Project Pretty

ShopStorm Case Study

We’re excited to bring you another shop in our ShopStorm Case Study series! In this series of posts, we take a look at stores who use our apps to help run their Shopify businesses and find out some of the tips they have from running successful eCommerce shops.

Today’s case study takes a closer look at Project Pretty.

Project Pretty at a glance:

Read More…

Happy Checkout + Responsive Checkout = Soulmates

We are so incredibly excited for the Shopify Responsive checkout – we wrote about it recently in case you missed it.

We’re happy to announce that we’ve deployed support for the responsive checkout in our Happy Checkout app. You can now enable the responsive checkout if you upgrade your checkout via your Shopify dashboard! Once you do Read More…

Customer Happiness – October 2014

happiness report

The beginning of a new months means it’s time for us to reflect again on our performance for the previous month. September was a rough month for our support team due to an office relocation, so we were keen to get back into the game and improve our support metrics for October.

Our goals from September were to reduce our ticket handle times and to increase the number of replies that are sent within 12 hours. We’ve met both this month, and will continue Read More…