Hi there! It’s time, once again, to take a look at our customer service team’s performance metrics for the past month (January of 2017). We’re committed to providing awesome service to our valued merchants, and our happiness reports give us a way to continuously?evaluate our performance and to share our goals publicly each month.
For January, our focus was on improving our time to first reply and our average response times. Here’s how January?compared to our December report:
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Happy New Year! Today we’re taking a look back at our customer service team’s performance metrics for December of 2016. Our happiness reports give us a way to continuously?evaluate our performance and to share our goals publicly each month.
For December, our focus was on improving our?average response times and our goal of improving the percentage of those responses that come within 12hrs. Here’s how December?compared to our November?report:
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Hello! Today we’re taking a look at our customer service team’s performance metrics for November. Our happiness reports give us a way to continuously?evaluate our performance and to share our goals publicly each month.
In November, our goal was?to improve our?average response times while maintaining our 100% happiness rating. Here’s how November?compared to our October?report: Read More…
Today we’re taking a look at our customer service team’s performance metrics for October. Our happiness reports give us a way to continuously?evaluate our performance and to share our goals publicly each month.
In October, our goal was?to bring?happiness ratings back up to 100% and maintain our?average response times. Here’s how October?compared to our September report: Read More…
Hello! This post breaks down?our?customer service team’s performance metrics for September. Our happiness reports give us a way to constantly evaluate our performance and to share our goals publicly each month.
For September, our goal was?to maintain our happiness ratings, and continue to decrease our response times. Here’s how September?compared to?August: Read More…
Hey there! Today we’re taking a look at our?customer service team’s performance metrics for August. Our happiness reports give us a way to constantly evaluate our performance and to share our goals publicly each month.
For August, our goal was?to bring?happiness ratings back up to 100% and ensure our average response times were within 12 hours. Here’s how August?compared to?our July report: Read More…
Howdy! Today we’re breaking down our customer service team’s performance metrics for July. Our happiness reports give us a way to constantly evaluate our performance and to share our goals publicly each month.
In July, our goal was?to bring?happiness ratings back up to 100% and?improve our average response times. Here’s how July?compared to our our June report: Read More…
Today, we’re?breaking down our customer service team?s performance metrics for June. Our?happiness reports give us a way to constantly evaluate our performance and to share our goals publicly each month.
Here’s how June compared to our our May report: