Last 2015 happiness report! Our happiness reports give you some insight into how our customer service performs in terms of conversations handled, happiness ratings, and average response times.
In December, we had a few things we wanted to work on, as our stated goals were:
It’s time for our November customer service review! Our happiness reports give you some insight into how our customer service help desk performs each month, along with expected response times and replies resolution.
Our November goals included Read More…
Shopify has recently made some changes to the way the “Thank You” page is displayed for shops once an order is completed to provide some new information to your customers on order tracking. This is a great improvement for your customers, and it also allowed us to do some cool new things with our Happy Checkout app for customizing the thank you page.
We’ve updated most of the app’s widgets to add some new features, along with the way modules are added to the thank you page to be consistent with the new Shopify changes. This also allowed us to update and improve our live preview, so here’s a summary of the new stuff you can start using immediately! Read More…
Another month, time for another happiness report. Hope y’all enjoyed your Halloween!
Our series of happiness reports prompts us to take a look into our customer service team’s performance each month, and also lets us share these publicly to be accountable for how we’re doing. Today we’re taking a look at October’s stats.
Our October goals included Read More…
New month, new support stats review!
Our happiness reports enable us to take a look at our customer service team’s progress from the previous month, and we publish them publicly so that our merchants can see how we’re doing, and so that we can set goals for the next month. Today we’re looking at September’s memtrics.
In September, Read More…
Beginning of the month = reviewing our previous month’s support stats smile
Our happiness reports enable us to take a look at our customer service team’s progress from the previous month, and today we’re going to examine our support team’s metrics for August.
We make these public so Read More…
Another month, another analysis of our customer service metrics smile
Each month we take a look at our customer service team’s progress, so we’re going to examine our support team’s metrics for July.
Our happiness reports are public so Read More…
I hope our friends in the U.S. enjoyed the holiday weekend, and Happy Independence Day smile . As always, a new month means a look at our customer service team’s progress, so we’re going to examine our support team’s metrics for June.
Our happiness reports are public so that Read More…