Company Announcements | eCommerce Articles
This post is a bit overdue, and it’s my fault for messing up my own scheduling uneasy . We were so excited to bring a new team member on board and the work that he’s doing that we forgot to share him with all of you!
We’re very pleased that Jory Hatton has joined the ShopStorm team as a senior app engineer. Jory Read More…
We’re reflecting today on our support team’s metrics for February, and we share them with you to be up-front and transparent about how our team and customer service system works. Our goals from January were: (1) continue to decrease average response times, and (2) maintain our standards for customer happiness ratings.
We managed to Read More…
Shopify has announced a new feature we’re pretty big fans of recently, and we’re giving you the scoop on it today. The Shopify Storefront Editor went live last week, and you can try it out over the next couple of weeks to see how you like it for managing your theme options.
This is an awesome step forward to let you see how changes affect your site in real time. Previously, you’d have to adjust a setting, then view a live preview of the changes to see how your site was affected. The Shopify Storefront Editor takes the guesswork out of these changes for you by Read More…
We’re excited to share that we’ve acquired a new app that we’ll be bringing back to Shopify very soon: Jilt abandoned cart app.
Jilt makes a great addition to our existing portfolio of apps, and we’re currently giving it the full ShopStorm treatment (code audit, patching issues, testing, etc) before release. Read More…
We’re reflecting today on our support team’s metrics for January, and we share them with you to be up-front and transparent about how our team and customer service system works. Our goals from December were to decrease our average response time and increase replies within 12 hours.
While it may have Read More…
Sharing products via social media is a great way to build a following and to interact with your customers. If you do it well, it can be a fairly low cost customer acquisition channel, and it also builds brand loyalty by allowing customers to interact with your shop and employees (people love knowing they’re talking to other people).
While you can add sharing buttons to your Shopify product pages pretty easily with the free AddThis app, this doesn’t mean that your products are shares are optimized. They can look better! Read More…
Happy New Year all! With every new year, we reflect on our business and set our goals for the next year. 2014 was an exciting year for our team, and we’d like to share some of the highlights with you, as well as our plans for this year.
At the beginning of this year, we didn’t have one, united brand that supported our apps. We’ve owned Product Customizer and BlogFeeder since September 2013 when Read More…
We’re reflecting today on our support team’s metrics for December, and we share them with you to be up-front and transparent about how our team and customer service system works. As December is always a tough time with the holiday season and many team members taking vacation time with family and friends, we knew that meeting our response time goals would be difficult.
We were able to keep our metrics consistent with November, but we Read More…