Use an FAQ Page on Shopify to Quickly Answer Questions

Published at October 6, 2016October 6, 2016 In Category Shop Tips Tags: customer service, faq Leave a comment

An FAQ page on Shopify can be a useful addition to your store as it can serve a number of purposes. As your store grows, there may be questions that are not addressed in your sales copy or products’ description. Instead of leaving these questions unanswered until customers hear back from your support team (which may just be you in the beginning), add an FAQ page to address commonly asked questions.

In this post, we’ll take a look at how an FAQ page improves customer experience, tips for building one, and Shopify apps that can help. Read More…

Customer Happiness – September 2016

Published at October 4, 2016July 19, 2019 In Category Happiness Report Tags: About ShopStorm, Support Leave a comment

Hello! This post breaks down?our?customer service team’s performance metrics for September. Our happiness reports give us a way to constantly evaluate our performance and to share our goals publicly each month.

For September, our goal was?to maintain our happiness ratings, and continue to decrease our response times. Here’s how September?compared to?August: Read More…

September 2016 App of the Month: Get Product Reviews Through Emails

Published at September 28, 2016September 28, 2016 In Category App Review Tags: engage customers, product reviews Leave a comment

In the past, we’ve written about how to encourage customers to give reviews for your products. Shopify makes it easy to showcase and manage product reviews through their free Product Reviews app.

In this month’s featured app, we take a look at how you can build upon the Product Reviews app to actively and automatically seek reviews from existing customers. Read More…

September 2016 Edition: Top Free Shopify Apps

Published at September 21, 2016September 20, 2016 In Category App Review, Shop Tips Tags: currency converter, free apps 2 Comments

Time for another edition of our quarterly list of top free Shopify apps. In this post, we take a look at an app that lets you display different currencies, a URL shortener that helps you track sales, and deliver documents as PDFs to customers within emails.

These apps are free to use, or have a premium versions available with more features. Read More…

Customer Happiness – August 2016

Published at September 7, 2016November 21, 2016 In Category Happiness Report Tags: About ShopStorm, Support Leave a comment

Hey there! Today we’re taking a look at our?customer service team’s performance metrics for August. Our happiness reports give us a way to constantly evaluate our performance and to share our goals publicly each month.

For August, our goal was?to bring?happiness ratings back up to 100% and ensure our average response times were within 12 hours. Here’s how August?compared to?our July report: Read More…

How to Sell Internationally with Shopify

Published at September 1, 2016June 20, 2019 In Category Shop Tips Tags: global, international sales Leave a comment

eCommerce sales are growing globally as more people have access to faster technology and better commerce infrastructure, and as the middle class rises. Given this growth, it is important to sell internationally on Shopify as this can open your store to new markets and increase your revenues.

According to eMarketer, eCommerce sales continue to grow globally and will reach $1.9 trillion in 2016. Read More…

ShopStorm Stories: Trendy Treehouse

Published at August 24, 2016August 31, 2016 In Category Case Study / Interview Tags: interview, shopstorm stories 2 Comments

In this first ShopStorm Stories interviews, we talk to Tara Johnston from Trendy Treehouse about her experience selling on Shopify. Trendy Treehouse is an online custom clothing line selling t-shirts, blankets, and more.

Below is the interview, along with a summary of the discussion. If you have any questions, please put them in the comment section of this post. Read More…