Level Up Your Customer Service with Shopify

Published at June 3, 2015July 29, 2019 In Category Shop Tips Tags: customer service, Recommendations 3 Comments

No customer service is good customer service, according to a Harvard Business Review report. In the context of your Shopify store, this means that if the user experience on your storefront is so well drawn that users find all the information they need, and find answers to their questions easily on your site, then they don’t have to contact your customer service team (which may only consist of you at this stage).

But, there are always issues that come up and unique questions that can only be resolved through your customers reaching out directly to your store’s customer service team. The experience your customers have with your customer service can shape whether they remain your customers or switch to your competitors. Read More…

Sell Internationally: Shopify Tools to Help You Sell Abroad

Published at May 27, 2015July 29, 2019 In Category Shop Tips Tags: international sales, Recommendations 2 Comments

As the cost of access to technology has gone down globally, eCommerce has risen in markets around the world. According to eCommerce trends between 2009 and 2014, China had the highest growth in eCommerce revenue globally with a 16-fold increase during that period.

In a previous post, we showed different ways to make your Shopify store multilingual. We also discussed why you should sell internationally with Shopify, as it increases your customer base, makes your brand more recognizable, and can increase sales. Read More…

Sell internationally: Create a multilingual Shopify store

Published at May 21, 2015July 29, 2019 In Category Shop Tips Tags: international sales, themes 1 Comment

Sell Internationally Multilingual Shopify

While selling your products on Shopify locally or within your country is a good start, you may be missing out on global opportunities by not selling overseas. Selling internationally can be a great way to increase your customer base and make your brand more recognizable.

In this post, we will go over different ways of making your store multilingual in order to reach local markets in different countries. This not only builds trust in your store by showing a customer-centric approach, but also gives your store a competitive advantage in foreign markets against a single-language competitor. Read More…

Sell Digital Products with Shopify to Expand Your Store Catalog

Published at May 13, 2015July 29, 2019 In Category Shop Tips Tags: digital products, Shopify variants 2 Comments

Digital products can be great additions to your store as they provide hassle-free and instant delivery for your customers. There are many types of digital products and many reasons why they are increasingly popular – both for customers and store owners. But, let?s start with the basics?

What are digital products?

Digital products are any type of digital assets including media, web, software or document files. Read More…

Customer Happiness – April 2015

Published at May 6, 2015July 19, 2019 In Category Happiness Report Tags: Support Leave a comment

Finally, spring is here! Those of us in the northern hemisphere are pretty pumped, and sometimes answering your emails on a laptop outside to celebrate smile .

Today we’re taking a look at our support team’s metrics for April. If you’ve not read our happiness reports yet, we share them publicly to be Read More…

Build Your Store by Building Customer Loyalty

Published at April 29, 2015July 29, 2019 In Category Shop Tips Tags: customer service, loyalty 5 Comments

One of the key metrics in an eCommerce business, like one you can set up through Shopify, is the lifetime value of a customer. Simply put, the lifetime value of a customer is the measure of how much revenue a single customer will create over a lifetime of interacting with your business.

Let’s take a simple example of shaving razors (check out Harry’s for a great online store example). If a customer buys razors for $5 each month from a single brand for 5 years before switching to a different brand, then the lifetime value of the customer is: $5 x 12 months x 5 years = $300.

A huge part of this value comes from Read More…

Jilt Re-launched!

Published at April 24, 2015August 16, 2017 In Category Announcements Tags: Jilt, New App Leave a comment

The unfortunate reality of running an eCommerce store is that 68% of all shopping carts are abandoned. This means that over half of visitors that start checkout — not the ones that just visit, but ones that take action to purchase — will stop purchasing from you. Saving this revenue can make a significant impact on your bottom line, and we’re please to announce that we’ve got an app that will help you do so: Jilt.

Jilt is an abandoned cart solution we Read More…

Customer Happiness – March 2015

Published at April 7, 2015July 19, 2019 In Category Happiness Report Tags: About ShopStorm, Support Leave a comment

We’re reflecting today on our support team’s metrics for March, and we share them with you to be up-front and transparent about how our team and customer service system works. Our goals from February were: (1) maintain our satisfaction ratings, (2) decrease time to first reply, and (3) increase replies in the first 12 hours.

We hit Read More…